Frequently Asked Questions
Can’t find the answer you need? Reach out to us anytime via our Contact Us page or by emailing info@toorotourism.com—we’re here to help!
Booking is simple! Just visit our “Book Now” page, choose your preferred itinerary and dates, then complete our secure online form. One of our travel specialists will follow up within 24 hours to confirm your reservation and answer any questions.
Absolutely! Every journey is unique. Let us know your interests—wildlife, culture, adventure sports, or relaxation—and we’ll adjust activities, accommodations, and pacing to create a perfect, personalized experience.
We understand plans can change. Cancellations made more than 30 days before departure receive a full refund minus any non-refundable permit fees. Cancellations 15–30 days out incur a 50% tour fee; within 14 days, tours are non-refundable. Please see our Terms & Conditions for full details.
Most travelers to Uganda and Rwanda require visas, which you can obtain online before departure (East Africa Tourist Visa covers both countries for eligible nationalities). We also recommend up-to-date routine vaccinations plus yellow fever and malaria prophylaxis. Always check with your doctor or a travel clinic for the latest health advice.
Our tours range from easy city walks to moderate hikes and animal tracking treks. While we design each itinerary for a broad range of abilities, you should have a basic level of fitness and mobility. Let us know if you have any physical concerns—our guides will work with you to ensure a comfortable pace.
Your safety is our top priority. All activities are led by experienced, certified guides. We use well-maintained vehicles, partner with trusted lodges, and adhere to international health and safety standards in camp and during excursions.
We hand-pick comfortable lodges, eco-camps, and boutique hotels that blend quality amenities with local character. Room categories range from standard to deluxe; premium upgrades are available upon request.
Uganda and Rwanda enjoy year-round attractions, but the dry seasons (June–August and December–February) often offer the best wildlife viewing and trekking conditions. Green seasons (March–May, September–November) feature fewer crowds, lush landscapes, and lower rates.
